Frequently Asked Questions
How long will my order take?
The Fairy Shop works to 1–2 business days for handling and 3–7 for the carrier, which added together gives the realistic date on the tracking email.
How much is shipping?
Spend $49.00 at The Fairy Shop and shipping is free; otherwise it is a flat $6.99.
Do you ship outside the United States?
Deliveries from The Fairy Shop stay within the United States.
Can I collect my order from the shop?
The Fairy Shop ships web orders rather than holding them, so to buy across the counter the address is 272 Newbury St, Boston, MA 02116, United States and the hours are daily: 12:00–18:00.
What can I pay with?
The Fairy Shop offers card payment as well as Afterpay, Klarna and WeChat Pay through a hosted form; nothing sensitive reaches this site.
Can I return something?
Returns are fine at The Fairy Shop for 30 days from delivery, provided the item is unused and still packed as it came. Everything The Fairy Shop requires is listed on the Refund and Returns Policy page.
How fast are refunds?
After The Fairy Shop receives the return, the refund follows within 5-7 business days, to the original payment method.
Can I cancel an order?
The Fairy Shop will cancel an unpicked order in full, but once the tracking number exists the parcel is with the carrier and has to come back as a return.
Is my payment secure?
Card handling at The Fairy Shop is done by the payment provider on their own PCI DSS compliant systems.
How do I reach a person?
Everything goes to [email protected], where The Fairy Shop replies within 1 business day; the shop phone is (617) 262-2520.
Still stuck?
The Fairy Shop
272 Newbury St, Boston, MA 02116, United States
Phone: (617) 262-2520
Email: [email protected]
Hours: daily: 12:00–18:00